Questions, we all have’em, we all want’em answered.  We hope we have provided the answer to the more common questions.  However, if you have one that is not listed below, please reach out to us and we will get you that answer.

What homeless shelters get the other pair of socks?

See, we knew you cared. At this time we are going to be distributing the other pair of socks in and around the Washington, DC area. However, we are working to geolocation subscriptions based on zip code to allow for your donated subscription to get to those in need in your area.

How long will it take for my first pair of socks to arrive?

Orders placed this month will be shipped on or around the end of the following month. So, an order made on May 10th would ship around the 25th of June. Your first month pays for your last month.

How do I update my billing and/or shipping information?

In your order email, you could have information you can use to access your account on our site. You can get them by clicking the menu button on the top left of our site. At the bottom of the menu you will see the think to “my account”. It is easy from there. Finally, we want to say thank you on behalf of all the homeless men, women, and children you have helped with your subscription.

What if I don’t live in the U.S., can I still subscribe?

No! At this time we are only able to ship with in the United States and its territories. International order we hope to have operational in a year.

What if I want more than one pair a month?

We hope you do, at this time you can add more to your cart and we will send you two of that month’s sock. We ask you to check your email, we will contact you to make sure this was not in error.

Can I buy a subscription for someone else?

Absolutely! Gifts are great! You can choose to pay monthly and send them socks every month for as long as you want to keep paying. Most choose to pay once and send them socks for 6, or 12-month plan. You are an awesome and caring person to warm someone else feet.

When will my socks arrive each month?

We ship on or around the 25th of every month. This exact day your sock will arrive will differ depending on where you live. We ship from Virginia so if you live on the west coast you should see them by the end of the month.

So, what are your socks made of?

You ask great questions. Toucan Socks are made with organic brushed cotton. Only the highest needle count machines are used (168N, 144N, and 200N). Your socks are made of 85% cotton, 12% polyester, and 3% spandex.

What size are your socks?

Our socks fit a wide variety of feet. Our socks fit women with a shoe size of 6-10 and men with a shoe size of 6-12.5.

What if I don’t like the socks I get?

We work hard to ensure this doesn’t happen but we know we can’t hit a hole-in-one every time. Take comfort in knowing in only thirty days you will be getting a different pair. You can be that awesome friend or co-worker who gives the unused pair away.

How do I pause/cancel my subscription?

Yes, while we hope we didn’t do something to make you leave.

First, look at your calendar. If today between the 1st and the 20th then this month’s pair is not going to be able to be paused or canceled.

In your order email, you could have information you can use to access your account on our site. You can get them by clicking the menu button on the top left of our site. At the bottom of the menu you will see the think to “my account”. It is easy from there. Finally, we want to say thank you on behalf of all the homeless men, women, and children you have helped with your subscription.

If you have challenges from there, please feel free to email us at customerservice@toucansocks.com

How do I use a coupon code I have?

Easy, in the shopping cart section or at checkout there is a place for you to enter it.

When will I get my free pair of socks?

If you subscribed to the annual plan or a special offer your free extra pair of socks will come within the first three months of your subscription. If you are part of the new comers promotion they will be shipped in month three of a continually active subscription.

What if… I have a question that you didn’t answer?

Really, well as long as it is not about molecular medicine or something like that, we would be happy to answer it. Just send us your question to customerservice@toucansocks.com